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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

1,247

Total Customer Reviews

99.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 172 Army service member reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Jason Gibson

NMLS# 1311102

5 out of 5 Stars
Would Recommend

We were extremely impressed with how knowledgeable and thorough Jason was. I’ve been a loan processor for 15 years in WA state - the process is a bit different there; however, I’ve never seen any of the loan officers so hands on and take initiative as Jason had. It was refreshing and the process was extremely smooth. Without Jason, I honestly think we would have given up on the house between the ball being dropped so many times being the agents, seller, and escrow agent. Veteran’s United process was extremely efficient - we lucked out at finding them after reaching out to a few lenders (all with fantastic reviews) and didn’t feel comfortable with their sales-y vibe. We cannot recommend them enough.

Loan Officer: Jason Gibson

NMLS# 1311102

5 out of 5 Stars
Would Recommend

My whole experience was great from top to bottom. The team was doing everything possible to help us out from day 1.

Loan Officer: Mariano Dowgaluk

NMLS# 1104979

5 out of 5 Stars
Would Recommend

I would recommend Veteran United to any veteran who want to buy a home.

Loan Officer: Mark Manos

NMLS# 1232372

5 out of 5 Stars
Would Recommend

I truly am grateful for all of the work Jason and his team did in making my first home purchase possible. Outstanding work on everyones part and will definitely be recommending them to anyone I come across looking to go through this process. THANK YOU ALL SO MUCH!!!

Loan Officer: Jason Gibson

NMLS# 1311102

4 out of 5 Stars
Would Recommend

Loan Officer: Axel Maes

NMLS# 1873594

5 out of 5 Stars
Would Recommend

I can not express how much Veterans United has helped me with my first home. The staff members are excellent (Jessica Zulauf and Kris Santos). The communication and direction was on point. Just to express how smooth the loan process went, the loan closed in 18 days! Yes 18 days!! I would highly recommend any veteran or military personnel to get their loan through Veteran United. All veterans and military personnel knows that nothing goes according to plan, but not Veteran United!!! Veteran United will have my business for life. Thank you so much for your support and understanding to make my dreams come true.

Loan Officer: Jessica Zulauf

NMLS# 1913651

5 out of 5 Stars
Would Recommend

The system was consistent for uploading documents and working with only one loan specialist made a big difference! Thank you!

Loan Officer: Shaun Diaz

NMLS# 1688005

5 out of 5 Stars
Would Recommend

Jessica was very helpful and she accommodated to my schedule throughout the process. Great costumer service!

Loan Officer: Jessica Zulauf

NMLS# 1913651

5 out of 5 Stars
Would Recommend

Loan Officer: Mark Manos

NMLS# 1232372

5 out of 5 Stars
Would Recommend

Loan Officer: Anne Kuster

NMLS# 1068788

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5 out of 5 Stars
Would Recommend

This company is great to work with. I felt appreciated as a Veteran. They made the process easy to get our home. The website was easy to access.

Loan Officer: Jason Gibson

NMLS# 1311102

5 out of 5 Stars
Would Recommend

Loan Officer: Joshua DeLeon

NMLS# 1540815

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Gibson

NMLS# 1311102

5 out of 5 Stars
Would Recommend

Loan Officer: Mark Manos

NMLS# 1232372

5 out of 5 Stars
Would Recommend

Veterans United home refinance was quick and easy. Would highly recommend it.

Loan Officer: Mariano Dowgaluk

NMLS# 1104979

5 out of 5 Stars
Would Recommend

Loan Officer: Johnny Hempstead

NMLS# 1468862

5 out of 5 Stars
Would Recommend

Great!

Loan Officer: Axel Maes

NMLS# 1873594

5 out of 5 Stars
Would Recommend

We have been through the process as buyers and sellers in the past and this has been by far the best experience. Very easy process. Great team to work with. Constant updates throughout the process. We felt like we were in great hands. Couldn't be happier about having chosen Veterans United!

Loan Officer: Axel Maes

NMLS# 1873594

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Gibson

NMLS# 1311102

5 out of 5 Stars
Would Recommend

I had a older friend that needed help finding a Agent that he could trust so i recommended Mariano and he & his wife are very please with my choice.Great company and good team workThank youWillie Long

Loan Officer: Mariano Dowgaluk

NMLS# 1104979

1.5 out of 5 Stars

Everything was okay until the end then everything turn in to a cluster bomb. Most stressful days of my life definitely going to rethink buying in the future.

Response from Veterans United

Hi Porshia, we're sorry to hear about the last minute hiccup during your recent home purchase. Our Client Advocate team would like to hear about what happened. Please contact us and allow us to hear the details of what happened to cause you stress.

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Badum

NMLS# 1512901

5 out of 5 Stars
Would Recommend

Veterans United was easy to work with and their website facilitated submission of documents needed to complete the loan process. We really enjoyed our personalized gifts as well. Thank you again!

Loan Officer: Alix Clowser

NMLS# 1415709

5 out of 5 Stars
Would Recommend

My name is Israel Johnson and I have use Veterans United twice with my home. Each time it was awesome experience, I will be a customer for life . Shaun Diaz and Melody Tice will take care of you and your family . To the Veterans United team , thank you for all the hard you do , day in and day out , The Johnson Family.

Loan Officer: Shaun Diaz

NMLS# 1688005

5 out of 5 Stars
Would Recommend

I had a phenomenal experience working with Veterans United. As a veteran leaving active duty, the transition is scary and nerve-wrecking and VU & they staff helped address any concerns or worries I had. VU is honestly the BEST, and I love that they take care of those who served our Country. Will ABSOLUTELY recommend to anyone I know looking for a mortgage lender.

Loan Officer: Joshua DeLeon

NMLS# 1540815

5 out of 5 Stars
Would Recommend

Loan Officer: Mariano Dowgaluk

NMLS# 1104979

5 out of 5 Stars
Would Recommend

This is the third time dealing with Veterans United and every time the experience was very top-notch. I felt comfortable and the team is very professional and pleasant to work with.

Loan Officer: Kyle Melvin

NMLS# 1486450

5 out of 5 Stars
Would Recommend

I am very fortunate to have the Home Owners Benefit with the Veterans Administration and Veterans United is the perfect place to make your home dreams come true.

Loan Officer: Johnny Hempstead

NMLS# 1468862

5 out of 5 Stars
Would Recommend

We have used Veterans United two times now (once when buying our home, and once with a refinance), and both times were great experiences. Kyle Melvin was our loan specialist both times, and he communicated with us through the whole loan process. Kyle helped make the loan process seamless and easy.

Loan Officer: Kyle Melvin

NMLS# 1486450

More Reviews

See all 1,247 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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