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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
454,954 reviews
782 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 454,954 unfiltered reviews

5 out of 5 Stars

I would highly recommend Veterans United to family and friends. I’ve actually already recommended Shawn Hall to a few of my friends. This was my first home buying experience and I really didn’t know what to expect. Shawn Hall was phenomenal! He was very attentive, he made sure I understood everything that was going on and set my expectations well. He is very passionate about helping people and that showed thought the whole process. His communication was top tier! My situation was different because we were supposed to close on one house and it fell through due to the seller, however Shawn was extremely positive and guided us through and we closed on the second home. Shawn did make me feel like a number that most lenders would make you feel like. He made me feel like a person that deserved the home that I wanted and made sure to do all that he could to make sure I was taken care of and for that I am truly grateful! Shawn was the highlight of my experience and he is a huge asset to Veterans United! His team was also great to work with also. Sarah was definitely on it! She made sure information was put out accurately and in a timely manner to make sure all parties were on one accord! The team is an All Star team!!

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
headshot image of Elizabeth Tilley

Loan Officer: Elizabeth Tilley

NMLS# 2241957

4.5 out of 5 Stars
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars

Chase was such a big help! He did everything he could to help us get a fast closing date and was very helpful throughout the home buying process. I highly recommend Chase and would buy another house with him when it’s time!

headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Photo submission from Garrett H.

The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
headshot image of Corey Bruns

Loan Officer: Corey Bruns

NMLS# 2027182

5 out of 5 Stars

Everyone was amazing. Emmett, Kara, everyone.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars

Above and beyond. I greatly respect and appreciate the man.

headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

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5 out of 5 Stars

VU was very helpful and even covered a few thousand in rate extension fees and some underestimations in the final disclosure. They helped forward mail, setup utilities and had partner deals on home security, internet, etc. Overall, very helpful throughout the process and ended up getting exactly what we needed - a house - with only a few thousand out of pocket! Randy was awesome.

headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars

Veterans United made purchasing my first home an incredibly smooth experience. I was honestly a little nervous going into the process, but Paul and his team made everything easy, exciting, and kept me informed every step of the way.Since leaving the military and working in business management, I’ve dealt with many companies, and I can confidently say the professionalism and humility from this team was second to none. Along with our realtors Heather and Lorane, they helped us find the perfect home, get approved quickly, and we even closed a week and a half early.They also worked with me to secure an amazing interest rate and get my mortgage payment exactly where I needed it to be.If you’re using a VA loan and looking to buy a home, I highly recommend Veterans United. They truly make the process stress free!My family and I will be forever grateful, thank you!

headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars

Amazing people they do an amazing job

headshot image of Ashley Tasco

Loan Officer : Ashley Tasco

NMLS# 2533214

5 out of 5 Stars
headshot image of Eli Davis

Loan Officer: Eli Davis

NMLS# 2165769

5 out of 5 Stars
headshot image of Jimmie Draper

Loan Officer: Jimmie Draper

NMLS# 1790144

5 out of 5 Stars
Photo submission from Jesus G.

They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.

headshot image of Tyson Smith

Loan Officer: Tyson Smith

NMLS# 2341988

5 out of 5 Stars

These guys were amazing at answering all of my questions and getting everything processed quickly and efficiently.

headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

4 out of 5 Stars

It was quick and easy although it doesn’t have grants or offer as other lenders

headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars

Great company, great people

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars

I cannot thank Chris & Landon enough for their phenomenal work. They got us to the closing table in less than 30 days! Their proactive approach meant everything was provided to underwriting immediately, which was a huge help as I was using a POA from out of the area. No hiccups at all. Second time using VU and they still manage to impress me with their efficiency and professionalism.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

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5 out of 5 Stars
headshot image of Jake Ferguson

Senior Loan Officer: Jake Ferguson

NMLS# 1993204

5 out of 5 Stars
headshot image of Levi Lenon

Loan Officer: Levi Lenon

NMLS# 1151148

5 out of 5 Stars
headshot image of Holly Hoahwah

Loan Officer : Holly Hoahwah

NMLS# 1985730

5 out of 5 Stars
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars

I very much appreciated the transparency, professionalism the effort by all the individuals who worked on my loan approval process. Also, we received a nice home wall decoration that says 'Home Sweet Home'. TY.

headshot image of Brett Kenney

Loan Officer: Brett Kenney

NMLS# 2094807

5 out of 5 Stars
Photo submission from Donavon P.

Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars

Alexis Benson and Ty Reece were great to work with!

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars

It's been 30 years since I bought a house, and it felt somewhat overwhelming. With that being said, everyone involved, from the real estate agent, to the concierge, to the loan team and legal folks....it was all fairly painless. It was professionally handled. Everyone involved kept my blood pressure in check and kept me very well informed every step of the way!

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars

Honestly, I was very impressed with everyone I spoke with and how they kept me in the loop of what was going on in this process. I feel they went above and beyond their duties. I want to thank you all for your help and answering my questions. You guys are awesomeness! Sincerely, Kathy Baker

headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars

Everything about our home buying experience with Veterans United was exceptional. It started with Conner who helped us get our credit in order, he spent so much time directing me and talking things through and guided us the whole way. Then Dane, the loan officer who gave us so much insight into the process and was patient with every question. Then Stacy, the real estate agent who helped us find our Dream home AND helped us save thousands by introducing us to the local home insurance people when everybody else wanted to charge us an arm and a leg.. Then Rachel who helped us get through the underwriting process.Then Joedi the home buying concierge who has been so sweet too. We couldn’t have done this without all of you guys and we are so thankful. Y’all have impacted our family in a huge, amazing way. They even sent us a little housewarming gift it was the cutest thing and came with treats for our dogs that somebody remembered we had. 10/10 experience.

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars

Best mortgage refinance experience ever!

headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

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