The team was with me every step of the of the way and made everything feel a little less daunting.
Outstanding professionalism from Tammy and her team throughout our home buying process. They were patient, knowledgeable, and took the time to ensure we fully understood every step along the way. Their communication and attention to detail made the experience smooth and stress-free. This was my second time utilizing Veterans United, and it was by far the best experience I’ve had. I truly appreciate their dedication and commitment to taking care of veterans and their families.
The whole team was informative and kept me apprised of progress on a regular basis.
Everyone was responsive and kept me informed. All forms were easy to access.
Very friendly and helped me through out
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Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
It was a great experience working with the Veterans United team, especially Kevin. I had a lot of questions throughout the process and frequently reached out regarding rate changes and loan details. Kevin was consistently patient, responsive, and willing to take the time to make sure I understood everything. He even worked late on multiple occasions to provide updated information when timing mattered. His professionalism and dedication made the entire process much smoother.
They were very kind and responsive. I do wish I would get some warning before getting calls, just because sometimes I couldn’t pick them up right away.
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Overall, Veterans United has been awesome! They're competitive too.
Zach has helped us multiple times and has always been professional and very knowledgeable.
This is my second time using Veterans United to purchase a home. They will always be my go-to home loan lenders.
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
Working with Veterans United Home Loans — especially Rob Weigand and his team — was such a great experience. They made the whole process feel smooth and simple from start to finish.Anytime I had a question, they responded quickly and made sure I understood everything. I always felt supported and informed. I truly appreciate how easy they made it and would absolutely recommend them to anyone looking for a stress-free home loan experience.
Fantastic, friendly, and great communication with Veterans United!
Everything about out loan process was poorly done. At the start they should have asked for my husbands COE for his VA loan for preapproval. They instead didn’t ask for it until a week to close. This caused us to miss our closing date. We are first time buyers and didn’t know all the questions to ask. We repeatedly asked what else was needed and were told nothing, only to be asked for more later. A checklist at the start would have been much more productive. After switching to an FHA loan we experienced the same problem. Again would have missed our closing date if we hadn’t found Sarah. There were so many resources we weren’t given, questions we weren’t given correct answers to all which could have avoided a most of this. We felt continually pushed aside by Jake and his team. I would never again trust him or his team.
Response from Veterans United
Hi James,
I’m really sorry to hear how frustrating and discouraging this process was for you. As first-time homebuyers, you should have felt clearly guided from the very beginning, especially when it came to important items like a Certificate of Eligibility and understanding what would be needed for preapproval.
Learning that documents were requested late in the process and that it impacted your closing date is concerning. Being told nothing else was needed, only to later be asked for more, would understandably make you feel unprepared and stressed. You deserved clearer expectations and better communication throughout.
I’m also troubled to hear that you felt pushed aside. That’s never how anyone should feel during such an important milestone. I truly appreciate you sharing this feedback, and I would welcome the opportunity to review your experience more closely.
I’m here to listen and would welcome a direct conversation. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST, with after-hours messages returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The entire team at Veterans United was incredible to work with. They were all very efficient, professional, and most importantly very kind. We had lots of questions along the way and they were more than happy to walk us through everything. This whole process was so much less stressful than we expected, and we owe it all to the amazing people at VU! We also received a very kind and personal gift today for our pets (the team even remembered their names! How cool is that?!) And it was the cherry on top. Thanks for making us feel like family and getting us into our first home!
