From the beginning he was professional and personable and we appreciated that he was our assigned officer for the whole process, from our initial pre-approval to house hunting to closing on our first home. He was very responsive to our questions and those from our realtor, including on weekends and after hours.

Axel is very welcoming and explains answers to all my questions thoroughly. From the start process to the end.

Axel Maes was always a professional and worked very well in a timely manner. Definitely had great customer service and always had answers for every question that I would throw at him. Great knowledge and overall a great experience with Axel.

From beginning to end, my loan agent made everything extremely easy and answered any questions I had. He responded within a matter of minutes to all correspondence. Extremely professional and courteous.

with all the computer problems, pandemic, and the office being closed for remodeling axel did a spartan job... dropping off , picking up, copying, and dealing with third parties... and Mary was a great help even while planning a wedding … between those 2 it finally got done after a long time .. my last refi with veterans was much simpler and faster.. just got a letter from wells Fargo saying that the payoff was completed..

Axel is the best part of your company. You should promote him. You won’t keep him for much longer if you don’t

Easy to do and communication was very clear.

It was a great experience working with Axel. He was accommodating, patient, and persistent.

Axel was great. Incredibly knowledgeable and always available for questions and guidance.

Awesome loan officer, positive experience always answered my questions and concerns, the only thing was that i didn’t get a notice that the loan wasn’t going to close on the expected/estimated timeframe (late Nov) until it already passed if I’m not mistaken. But completely understandable due to the holiday timeframe and everything going on. But most importantly he always was available when I had questions, so I could have inquired sooner. If I had to do this process again with Axel, I definitely would!