Highly recommend Jessica Galvin at Veterans United!!!My wife and I recently closed on our home here in San Diego, and I want to share our experience working with Veterans United, specifically Jessica Gavin and Nicole Sedelmeier. We started this whole home buying journey back in 2023, and at that time we were already preapproved with three different lenders, so we’ve dealt with lenders and banks trying to sell us their products, pushing things we didn’t ask for, and not really giving us the information we needed. As first time homebuyers, we didn’t want sales pitches; we wanted knowledge, clarity, and someone who could actually guide us.Fast forward to this year, and we were struggling again with two different lenders. Communication was terrible. Loan officers kept changing – five times total – and every time we’d get an email saying someone new was assigned to our file. We were constantly playing phone tag, waiting days for email replies, and never actually connecting with anyone. We needed a loan team that wasn’t restricted to banking hours and actually cared about keeping us informed.Then we met Jessica Gavin, and everything changed. Our first introduction meeting with her set the tone. She wasn’t pushy. She wasn’t trying to sell anything. She didn’t make it feel like a business transaction. She asked what we already knew, what we didn’t know, and what we wanted to understand. Since we didn’t even know what questions to ask, she gave us a list of topics to start with. Each topic opened the door to more questions, and she answered everything clearly and patiently. We left that meeting feeling confident, like we finally found someone who actually wanted to help us.The very next day, we decided to move forward with Veterans United, and Jessica did not disappoint. We started a messaging thread with her to keep communication open, and she stayed responsive every step of the way from preapproval to fully underwritten preapproval. She provided estimates for every home we put an offer on, broke down numbers in a way that made sense, and made sure we always knew exactly where we stood. The service was honestly amazing.Two months later, when we finally went under contract, Jessica introduced us to Nicole Sedelmeier, her transaction coordinator and that’s when the final stretch began. Nicole handled the closing and escrow side, and she made everything feel easy. She was organized, proactive, and always ahead of deadlines. She walked us through the contract and loan process, made sure we understood every document, and kept communication strong the entire time. Nothing ever felt rushed or confusing. With Jessica leading the loan side and Nicole coordinating the closing process, our loan was completed within the 16 day timeline; and to top that off, we were clear to close in just 7 days. For first time homebuyers, that’s wild. With them, it felt normal because everything was smooth, organized, and communicated clearly.If you’re looking for a lender who’s responsive, knowledgeable, and actually cares about making the process smooth, I’d absolutely recommend Veterans United, especially Jessica Gavin and Nicole Sedelmeier. They made a huge difference for us.
Charles McKee, my loan guy, was amazing right from the start. I was going through some very difficult times and my experience with him and Veteran's United was the only light at the time. I was soon to be divorced and didn't know how go about buying a house, let alone get a loan. Charles is warm, considerate, soft spoken, and elite at what he does. He truly cared about me and still checks in occasionally. And though I come from a family of veterans, I am not one and still, I felt like I was the priority through the entire process.Thank you Charles and thank you Veteran's United!
We haven't had time yet to process the fact that we are homeowners!! It's crazy to think that less than 6 weeks ago we were just contacting you. Britt was wonderful, knowledgeable, quick to answer our questions and she made us feel confident and valued during the entire process. Deborah was a good negotiator. Everyone we talked too make us feel like family taking care of family. THANK YOU!!
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Sr. Loan Officer Mark Manos delivered well beyond our expectations and we couldn't have asked for a better service as first time / VA buyers. He consistently managed the entire process to work in our best interest, was transparent throughout, and answered every single question as an expert with seasoned knowledge. Highly recommended for any vets in the San Diego region.
My experience working with Veterans United was everything I could ask for as a first time home buyer. Our Loan Officer, Mark Manos, did everything in his power to help us every step of the way. He provided timely responses, knowledgeable answers to every question we had, and making sure my wife and I are set up for success after purchasing our first home together. I highly recommend anyone utilizing the VA loan to use Veterans United and specifically Mark Manos as your Loan Officer.
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Working with Veterans United was an amazing experience in every area from start to finish. Britt and Nicole were the most incredible people I have met in my entire life. I wasn’t just another customer, they both cared about me and the goal of refinancing. They both receive an A+ in every category, that includes: knowledge , customer service , communication , caring , and helping a veteran obtaining a loan. I would strongly recommend Veterans United to any veteran, especially Britt and Nicole. They work as a great team and the entire process went smooth and never stressed knowing they “had my back, “ and would help in any way possible. Thank you Veterans United, especially Britt and Nicole. You and your company changed my family’s life for the better in helping us refinance. So happy I chose Veterans United and blessed to cross paths with you both.
Thank you very much for supporting us throughout our refinance process. My husband and I are very grateful for Jake and the Veterans United team.I first met Jake at the Military Spouse Symposium in San Diego two years ago, and ever since then, he has been very supportive and communicative, always keeping us updated on the latest market information.Jake and his team made the entire refinance process very smooth and easy to understand. We truly could not have completed this refinance without their guidance and support. We are very thankful that we chose Veterans United.
Jeremy and the Veterans United team were outstanding throughout my entire home buying process. Jeremy was professional, responsive, knowledgeable, and always willing to go the extra mile to make sure everything stayed on track. He made what could have been a stressful experience feel smooth and organized from start to finish.I truly appreciated how quickly he answered questions, explained every step clearly, and worked hard to help me get into my new home. His communication and dedication exceeded my expectations, and I would absolutely recommend Jeremy and Veterans United to friends, family, and fellow veterans looking to purchase a home.
This is the second loan we've done with Veterans United. We were looking to refinance and not feeling good with any of the many companies housing us. We went back to Veterans United and our loan officer, Jake Ferguson. He is awesome! Trustworthy, knowledgeable, and on top of all the details. He is always available for questions and made sure that we were always in the loop on our progress. This was the case for our first loans and the recent refinance. His loan coordinator, Melody was great as well. Always helpful and patient. Had the answers or knew where to get them. Everyone was a pleasure to work with and it was a painless process.I would use Veterans United again and highly recommend Jake, Melody and team to anyone.
