Jason is a true professional, he is extremely knowledgeable and made our process very easy. He was always available at a moments notice and was very proficient in making sure all my questions were answered. I never felt pressure, as a matter a fact Jason is very sincere and genuine in his approach. He always made time to check in and always asked if we had any questions or if clarification was needed. These are all important attributes that bridge the officer client relationship. Every loan officer should take note of Jason's approach and professionalism. Lastly I want to highlight his communication skills, in a time when digital devices and texting have consumed our way of communication, Jason provided first hand communication via telephone. This may sound minimal, however I can assure you that this method of communication made all the difference in the world and reaffirmed that I was in good hands. Thanks to Jason and his unwavering service, dedication and attention to detail, we are now first time homeowners. We couldn't be happier!!!!! Thank you Jason..
Jessica was exceptional! Our loan was complicated; encompassing relocating, a VA loan, a Relocation Company and a contingency sale. Without her continued efforts, our dream home would not have been realized. Jessica was available every time we called with answers and solutions. She was, hands down the most phenomenal agent we have ever worked with and her professionalism and knowledge in the field unmatched by far! If I ever need a loan officer in the future, she will be the only agent I would work with.
I would recommend Jessica in a heart beat!
We used Veterans United the first time we purchased our home, and then again during the refinancing process. We did talk to other lenders, and we always returned to Veterans United. The service you receive at Veterans United cannot be compared to another lender. We highly recommend Veterans United for any for your home buying and refinancing needs.
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We were extremely impressed with how knowledgeable and thorough Jason was. I’ve been a loan processor for 15 years in WA state - the process is a bit different there; however, I’ve never seen any of the loan officers so hands on and take initiative as Jason had. It was refreshing and the process was extremely smooth. Without Jason, I honestly think we would have given up on the house between the ball being dropped so many times being the agents, seller, and escrow agent. Veteran’s United process was extremely efficient - we lucked out at finding them after reaching out to a few lenders (all with fantastic reviews) and didn’t feel comfortable with their sales-y vibe. We cannot recommend them enough.
This is my second time working with VU. I bought my first home with VU a few years ago and was clueless about the home buying process and VA loans. VU made it easy and demystified the process for me. This time around, I refinanced my mortgage, with the added wrinkle of being stationed overseas in Japan and 16 hours ahead. Somehow, the VU team still managed to make the process seamless. Little questions and issues popped up, but my team and especially my loan officer Mark Manos were incredibly attentive and reliable throughout the month+ long process. I looked into some of the big banks and lenders and I’m confident that no one else could have gotten me the rate I got, and absolutely no one else could have provided the same level of support that VU provided. As an active duty service member stationed far from home, VU really helped make me feel like we were on the same page the entire time and that my needs were their highest priority.
