We had multiple lenders competing for our business. In the end we chose VU because of the great things we heard as well as the way we were treated throughout our homebuying process. We were able to close escrow really quickly and this was very important for us - 15 days and that's including the 2 weekends. Thank you to the entire VU team!!
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I have purchased homes/refinanced in the past but VU made the process easier and I closed quickly and painlessly. I loved the personalized “Things to-do checklist’ on the website. It kept me accountable and responsive and we closed on time. The VU staff (Jason) stayed top of things so every detail was covered. This is my first home purchase after a long and expensive divorce and I am rebuilding my life and VU was extremely helpful by helping me to meet my goals. I felt really valued and personalized and not like another customer. I would recommend VU to other military veterans.
VU is fast, transparent and there for you all the way. I started my refi with my actual mortgage company and was told to refi at once percent then come back and refi to lower my apr. I contacted VU for a second opinion. Not only did they tell me they were wrong for making have to pull two refi's, but they also beat their APR by over 1 %!
Escrow was smooth, pain-free and my loan officer Jason was on top of everything pushing things through and making amazing things happen behind the scenes. I highly recommend VU to any Veteran over other lenders, because VU goes the extra mile to make the home buying process a stress free one, and also, they made us feel so appreciated by giving us a customer appreciate gift when we went to the closing appointment. I would definitely go through VU again if we decide to sell our current home and buy another one in the future.
The experience was wonderful and the team was able to keep us informed on every aspect of our loan and make sure it was a pleasant experience. I recommend the team of Jason and Melody to all who are seeking a loan and I guess that all the members of Veterans United are as knowledgeable and strive to make it an easy and pleasant experience.
