I have purchased homes/refinanced in the past but VU made the process easier and I closed quickly and painlessly. I loved the personalized “Things to-do checklist’ on the website. It kept me accountable and responsive and we closed on time. The VU staff (Jason) stayed top of things so every detail was covered. This is my first home purchase after a long and expensive divorce and I am rebuilding my life and VU was extremely helpful by helping me to meet my goals. I felt really valued and personalized and not like another customer. I would recommend VU to other military veterans.
VU is fast, transparent and there for you all the way. I started my refi with my actual mortgage company and was told to refi at once percent then come back and refi to lower my apr. I contacted VU for a second opinion. Not only did they tell me they were wrong for making have to pull two refi's, but they also beat their APR by over 1 %!
Escrow was smooth, pain-free and my loan officer Jason was on top of everything pushing things through and making amazing things happen behind the scenes. I highly recommend VU to any Veteran over other lenders, because VU goes the extra mile to make the home buying process a stress free one, and also, they made us feel so appreciated by giving us a customer appreciate gift when we went to the closing appointment. I would definitely go through VU again if we decide to sell our current home and buy another one in the future.
The experience was wonderful and the team was able to keep us informed on every aspect of our loan and make sure it was a pleasant experience. I recommend the team of Jason and Melody to all who are seeking a loan and I guess that all the members of Veterans United are as knowledgeable and strive to make it an easy and pleasant experience.
If you are looking for a trustworthy place to help you buy a home I recommend Veterans United. The whole team is awesome and the experience is great. They aren't pushy, they don't want to hit a quota, they really are trying to help vets get into a home they want to be in. The experience is a smooth process and the team is very informative. Give these guys a chance and you won't be disappointed!
My overall experience with Veterans United was phenomenal. Always very welcoming, engaging and down to earth folks to work with. Communications we're almost always very quickly responded to and all of my questions were answered and often times additional options were even presented. I would not only recommend them but will definitely be using them for future home purchases.
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Everything was okay until the end then everything turn in to a cluster bomb. Most stressful days of my life definitely going to rethink buying in the future.
Response from Veterans United
Hi Porshia, we're sorry to hear about the last minute hiccup during your recent home purchase. Our Client Advocate team would like to hear about what happened. Please contact us and allow us to hear the details of what happened to cause you stress.
