I attempted to start the home buying process with another lender a year prior, and was treated poorly. I contacted Veterans United right after that, and although I was informed it was not the right time for me to purchase a home at that time, the Loan Officer I spoke to was respectful, which is why I returned once I was ready. This was my first home purchase, and everything was thoroughly explained to me. My Loan Officer was constantly in contact with me, and kept me updated throughout the process. I definitely recommend Veterans United!
As I mentioned above I was not real happy with the original loan officer. Not that he wasn't doing his job but the communication just wasn't what it should have been.After the loan transfer locally I have nothing but praise for the job Jason Gibson did.He was on top of the loan movement and keep it moving rapidly.I would definitely recommend a local agent for the loan.I'm sure the rest of your local agents are good at what they do.As for a non local agent I'm not sure I would give as high of recommendation.
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Veterans United really take go the extra mile to identify and address potential stressors. Buying a house or refinancing can be a very stressful process in general. With Veterans United, I didn't have the same level of stress as I had in the past with other lenders. The professionalism and elite customer service is first in class and you will not find better.