Veterans United Home Loans delivered an outstanding experience from start to finish. The entire process was smooth, well-organized, and far less stressful than we expected.Our loan officer Michael and his team were phenomenal. They took the time to answer every question we had and explained everything clearly, making sure we truly understood each step along the way. That level of patience and transparency meant a lot to us.What really set Michael apart was his availability. He was always available, day or night, I could text him whenever a question came up. That kind of responsiveness and dedication is rare and made a huge difference throughout the process.If you’re a veteran or military family looking for a lender you can trust, I recommend Veterans United Home Loans. Michael and his team went above and beyond, and we’re incredibly grateful for their hard work and support.
My loan team was great and made the process hassle free.
Veterans United was very up front, honest, professional, and friendly throughout the entire process. I would recommend this company 100% to anyone.
Miles and the whole team is 100% reliable and very knowledgeable on every questions i have throughout the process.
Easy to communicate with. They called with updates, clarity even when I wasn't expecting it! The to-do list was easy and helpful. They either responded right away or shortly after which was very helpful and helpful after the close also which you don't find too often.
V.A. made home buying fast and easy. they were with me every step of the way/
Great service! Extremely happy!
Had everything done on my side December 24th. Supposed to close on December 31st, didn’t end up closing until January 12th. Costed me 1500$ extra for renting the house I was supposed to have closed and lost deposits. All utilities started on the 31, come to find out owner had all utilities paid through January as well.no sense of urgency what so ever , passing the blame on to the title company and the appraiser. Even if it was their fault again no sense of urgency or trying to rectify the situation.
Response from Veterans United
Hi Quinton,
I’m really sorry for how this played out. You did everything you were asked to do, and having your closing pushed back like that, especially when it led to extra rent, lost deposits, and utility costs, is incredibly frustrating.
I hear your concern about the lack of urgency and the finger-pointing. Even when delays involve outside partners like title or appraisals, it’s still on us to communicate clearly and advocate for you throughout the process. It’s disappointing to hear that didn’t come across, and I’m sorry for the added stress this caused during what should have been an exciting time.
I’d appreciate the chance to look into this more closely and understand exactly what happened. If you’re open to it, our Client Advocate team can review the details and talk through your experience with you directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Thank you for sharing this feedback. It’s important, and it helps us do better.
Sincerely,
Claire S., Client Relations Manager
Amazing team at Veterans United. Everything was super easy and super fast. Would give them 100 stars!
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
Your work was prompt and efficient. Very thoughtful and insightful..
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As a first time home buyer I was apprehensive with process for buying a house with the VA loan but once I applied to Veterans United I felt like I was carried through the process with everything that I needed and felt assured that I was in good hands from that point on. My children also loved the welcome gifts that were waiting at the house and made the experience that much more rememberable. Thank you again.
Always making time to explain the process
If there is a better group out there, I certainly haven't seen it. Easy to work with from start to finish.
Great experience 10/10 would recommend to any veteran looking to purchase a home
Always an excellent experience with Justin and his team.
I highly recommend Veterans United to anyone looking to buy a home and wanting a smooth, quick process. Veterans United were knowledgeable, responsive, and truly focused on meeting our needs and preferences. The team went above and beyond and did not let us down. Everyone we worked with was incredibly supportive and flexible, which made a huge difference for us as a military family. Hands down, the best experience we could have asked for.
Jeremy and the whole Veteran's United team made the home buying easy and hassle free. I can't recommend them enough!
This is my third time buying a home and third time using Veterans United. They are all amazing and work so hard to make the home buying process as easy and smooth as possible
