I can’t say enough good things about my Veterans United team. From the moment I reached out, they treated me with patience, and genuine care. Buying a home was my dream of mine at times it felt overwhelming, but they made the entire experience smooth, transparent, and even enjoyable.My team communicated with me constantly and never left me guessing about what came next. They explained things in a way that made sense, guided me through every document, and always checked in on how I was doing throughout the process.What meant the most was how personal the experience felt. I never felt like “just another client.” They celebrated every milestone with me, advocated for what was best, and truly made me feel supported from start to finish. Because of them, I’m now in a home I love and I’m so grateful for their dedication , professionalism, and heart.
Aaron and Chris were amazing helping me navigate through things as I am not very good with iPhone capabilities. They were patient and assisted me as much as possible. A big round of applause to both of them and thanks for their assistance.
When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.
Trip and his team were amazing! They always checked in with us, and if we didn't understand something, they were great at explaining it to us! I would definitely, refer Trip and his team and I would definitely use them again! Thanks again!
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Maggie and the team are awesome! The entire process was easy and pain free!
O my goodness everyone was PHENOMENAL!!! Even when I was overwhelmed with this process everyone was so KIND & PATIENT most of professional that is important even when I had a few meltdowns. So YES I would recommend you guys and it was meant to be the other organization that I was recommended doesn’t even measure Everyone on my team made this a PLEASANT process for me, with that I say y THANK YOU, I am a homeowner!!!!
So helpful during all the process, explain all questions i had, make everything more easy all the team
Easy application process and approval
Perfection in customer service and everything was so simple regarding document submission and quick efficient responses always wonderful.
Everything was smooth and an timely. The process seemed too easy!
My team went above & beyond my expectations . Always there to help me.
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Was on top of all issues. Maintained constant communication with our realitor. The covered all aspects of moving to include providing information like utilities and additional information on home security, internet and so on. Highly recommend.
Can definitely find better rates at a different lender. Felt taken advantage of and communication was also not the best!
Response from Veterans United
Hi Nathan,
I’m really sorry to hear you felt let down on both the rate and the communication. When you’re making big financial decisions, you should feel supported and informed, and I understand why this left you frustrated.
If you’d like to talk through what happened, I’m here to help. You can reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Thank you Jodi for making this veteran's dream a reality. Proud veteran homeowner!
Very professional staff...my thanks for getting me into my new home.
